Refund Policy

LAST UPDATED: 18 JULY 2026

This policy explains when payments made to Fitrine ("we") for credit packages and subscriptions can be refunded. Payments are processed by our merchant of record; the charge on your statement may appear under their name.

1. Unused credits — 14-day money-back

If you purchased a credit package or started a subscription and have not used any credits from it, you may request a full refund within 14 days of the purchase date — no questions asked.

2. Partially used packages

Once credits from a purchase have been used, the service for those credits has been performed and they are non-refundable. For the unused remainder, contact us within 14 days of purchase and we will review a prorated refund in good faith.

3. Failed or faulty generations

Quality issues are handled inside the product, in credits: every generation passes an automated fidelity check, and jobs in which all frames fail the check are eligible for an automatic credit refund directly in the studio. Credits refunded this way are returned to your balance immediately and do not require contacting us.

4. Subscriptions

You can cancel your subscription at any time; access and remaining credits stay available until the end of the paid period. Past billing periods are not refunded once their credits have been used, except as described in sections 1–2.

5. How to request a refund

Email [email protected] from the address linked to your account, including your receipt number. Refund requests are answered within 2 business days and approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank.

6. Statutory rights

Nothing in this policy limits the statutory rights you hold as a consumer under the laws of your country of residence.